Customer Success
- You will be the primary custodian of the customer experience, ensuring timely, accurate, and professional communication.
- Respond promptly to customer queries via WhatsApp Business, WhatsApp API, and email
- Send weekly order reminders and communications to customers via WhatsApp API
- Consolidate, amend, and adjust customer orders on a weekly ordering cycle
- Ensure accuracy of customer selections, preferences, and changes before kitchen cut-off
- Proactively resolve issues to maintain high customer satisfaction and retention
Operations
- You will work closely with the kitchen and operations ecosystem to ensure smooth weekly execution.
- Work directly with the Head Chef to monitor:
- Food quality and consistency
- Inventory levels and stock planning
- Kitchen workflow and team readiness
- Coordinate with suppliers to ensure:
- Timely delivery of raw materials
- Correct quantities and specifications ordered
- Identify and source new suppliers to improve quality, reliability, and pricing
- Collaborate with the Accounts team to ensure accurate recipe costing and margin control
- Work with the kitchen team to ensure meals are:
- Correctly packed
- Clearly labelled
- Properly sorted for delivery and dispatch
Logistics & Delivery Coordination
- You will ensure that customer expectations are met through tight coordination with logistics partners.
- Work closely with the Logistics Team / delivery partners to:
- Communicate customer-specific delivery requests and instructions
- Update changes arising from order amendments or special requests
- Oversee weekly delivery execution, ensuring routes, schedules, and volumes are aligned
- Monitor delivery performance and proactively resolve delivery-related issues
- Act as the point of coordination between customers, kitchen, and logistics when exceptions arise
Who We're Looking For
- Strong organisational and execution skills with high attention to detail
- Ability to learn and adapt quickly to new software platforms and internal systems
- Comfortable handling customer-facing, operational, and logistics coordination responsibilities
- Clear and confident communicator, especially over WhatsApp and email
- Prior experience in F&B, meal prep, logistics-heavy DTC, or hospitality brands is preferred
- Decent working knowledge of Microsoft Office tools (Excel, Word, Outlook), including managing spreadsheets, trackers, and basic reports
- Comfortable working with operational systems, order management tools, and internal dashboards
- Familiarity with AI tools (e.g. ChatGPT, basic automation or workflow tools) to improve productivity and operational efficiency
- Calm under pressure, solutions-oriented, and operationally sharp
For interested candidate, please email your resumes to [Confidential Information]
Denyse Nicole Tan Shuqin (#HDT)
Recruit Express Pte Ltd
CEI No: R1333503
Company EA license : 99C4599
