Customer Success Manager

Project Management & Execution

• Develop and maintain detailed project plans, including scope, timelines, deliverables, and resource allocation.

• Track project progress, proactively identify and mitigate risks, and ensure on-time, on-budget delivery.

• Oversee and coordinate cross-functional teams, external vendors, and partners throughout the project lifecycle.

• Ensure scope control and prevent scope creep.

• Align product readiness and functionality with project scope.

• Validate customer expectations on workflows and functionalities against product capabilities.

Cross-Functional Collaboration

• Act as the primary liaison between business, technical, and design teams to ensure seamless communication and execution.

• Facilitate stakeholder meetings, gather and document requirements, and drive consensus on priorities.

• Provide clear and timely updates to leadership on project status, challenges, and proposed solutions.

Stakeholder Management

• Serve as the main point of contact for clients during project delivery, ensuring alignment with their goals and business objectives.

• Support client onboarding, user training, and change management to maximize adoption of solutions.

• Build trust-based relationships with key stakeholders to ensure satisfaction and identify opportunities for additional value.

• Gather feedback post-implementation to drive continuous improvement in both product and delivery processes.