Customer Success Manager

Company Description Stellar AI is a Singapore-based Artificial Intelligence and management consultancy firm specializing in AI voice bots, chatbots, and customer engagement solutions. The company focuses on helping organizations enhance customer interactions through intelligent automation and data-driven strategies. Stellar AI partners with clients across industries to design, implement, and optimize AI-powered customer experience solutions. The team is committed to innovation, practical impact, and building long-term client relationships. To learn more about Stellar AI's work and culture, visit its social channels on Facebook and Twitter.
Role Description The Customer Success Manager role at Stellar AI is a full-time hybrid position based in Singapore, with flexibility for some work-from-home arrangements. The person in this role will serve as the primary point of contact for assigned clients, guiding them through onboarding, implementation, and ongoing use of Stellar AI's voice bot, chatbot, and customer engagement solutions. Daily responsibilities include monitoring account health, analyzing usage and performance metrics, preparing reports and recommendations, and leading regular check-ins to ensure clients achieve their desired outcomes. The Customer Success Manager will coordinate with product, technical, and sales teams to address client feedback, resolve issues, and identify opportunities for expansion and improvement. This role also involves proactively managing risks to customer satisfaction and retention, and contributing to internal best practices for customer success.
Qualifications

• Strong focus on Customer Satisfaction and Customer Service, with a commitment to delivering a positive end-to-end client experience.
• Demonstrated ability in Customer Retention and Relationship Building, including managing multiple stakeholders and fostering long-term partnerships.
• Robust Analytical Skills for interpreting data, identifying trends, and translating insights into actionable recommendations for clients and internal teams.
• Experience in customer success, account management, or client-facing roles in technology, SaaS, or consulting environments.
• Excellent written and verbal communication skills, with the ability to explain technical concepts in clear, accessible language.
• Comfort working in a hybrid setting in Singapore, with strong time management and self-organization skills.
• Familiarity with AI, automation, or customer engagement platforms is an advantage.
• Bachelor's degree in Business, Communications, Information Systems, or a related field, or equivalent practical experience.