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5,350 SGD 7,350 SGD
Software/Information Processing
Our Client is Japanese Listed SaaS Company is now looking for a Customer Success Manager. This role owns the full customer lifecycle - from onboarding through adoption, expansion, and renewal.
You will work with a diverse, international customer base and partner closely with stakeholders across regions to ensure they achieve meaningful business outcomes
Responsibilities
- Manage the end-to-end customer lifecycle for Global accounts, including onboarding, adoption, growth, and renewal (including churn prevention).
- Lead onboarding initiatives to ensure customers are set up effectively with clear success criteria and timelines.
- Build and maintain strong relationships with stakeholders across different regions and time zones.
- Act as a trusted advisor, guiding customers on best practices and helping them realize measurable business value.
- Monitor customer health and usage trends, proactively identifying risks and opportunities.
- Conduct regular business reviews to align on objectives, share insights, and drive continuous improvement.
- Identify expansion opportunities within accounts and collaborate with Sales and other Account Managers.
- Own renewal planning and execution to maintain strong retention rates.
- Collect customer feedback and provide structured insights to internal teams to improve product and service delivery.
- Support the development of case studies and share best practices to strengthen overall customer success efforts.
Requirement & Preferences
(Must)
- Possess Diploma or Bachelor Degree in any field
- 4-7 years of experience in B2B consulting, customer success, account management, or related roles.
- Post-sales experience in the IT or SaaS industry.
- Experience working with corporate clients, ideally in solution-based environments.
- Familiarity with tools such as Salesforce, Gainsight, or similar customer management systems.
(Advantageous)
-Experience managing global or multi-regional accounts.
-Experience in cloud or SaaS companies.
-Technical support or IT consulting experience, especially with enterprise customers.
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What you will receive
- Annual Leave:14 days (maximum up to 28 days)
- Medical Leave: 14 days
- Medical Allowance: Max $500/year & Insurance (Hospital & Surgical insurance, Personal Accidental insurance)
- Hybrid working style
- Transportation Reimbursement
9:00 17:30
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As one of the leading Japanese Recruitment Agencies in Singapore, Reeracoen Singapore offers professional recruitment solutions extending across temporary, contract, permanent and outsourcing to the Singapore workforce. We take pride in our solutions provided to our business partners, assisting not only job seekers in finding suitable employment but also supporting business enterprises in talent acquisition.
Job ID: 143730495
