Customer Success Manager

What you'll do

As a Customer Success Manager, you will be focused on driving customer loyalty, retention, and growth. This is done by creating visibility of our customer experience across the Regnology client customer journey using a combination of KPIs, customer feedback such as NPS and insights which will be combined to track the health score of each client account.

You will act as client advocate, gathering and maintain data about clients, various cycles that impact their business and facilitate data-driven actions and decisions

You will be focused on driving awareness of the key pain points our customers are experiencing and work with the Customer Success leadership to identify process improvements initiatives which will improve customers experience.

Your key accountabilities are:

• Building strong and long-lasting relationships with your customers, owning the relationship through proactive and reactive engagements.
• Understanding the customer experience with our products and services, effectively feeding back to enable iterative improvements as well as immediate points of correction.
• Deliver to the customer through a designed standard framework, carrying out a Service Review at regular intervals presenting customers with information you have compiled.
• Through analysis of metrics and KPIs in place, form a Customer Success plan that is fitting to the customers needs. This plan will remove/mitigate problems, in turn consistently improving their experience.
• Customer advocacy, act as a spokesperson on behalf of the customer. Working through difficult situations via transparency and partnership. All the while protecting the reputation of Regnology.
• Deliver on KPIs assigned to you, these KPIs underpin the operation and allow us to provide a standard experience to customers.
• In the event of a Major Incident work in a collegial manner with the team to drive positive outcomes. A key element will be to ensure they are communicated to in a satisfactory manner taking ownership of comms as/when required.

Why we should decide on you

Requirements:

• Bachelor's degree in Business or related fields.
• Proven experience as a Customer Success Manager or in a comparable client-facing role
• Experience within financial markets, ideally with banking clients
• Preferably exposure to regulatory reporting and/or risk management
• Prior experience in an international setup and working with international banks
• Familiarity with AI concepts and its potential application in a business environment

Why you should decide on us

• Market Leadership: Join a global leader where our agile culture and innovative spirit allow you to shape the future of financial stability.
• International Scope: Take ownership of high-profile international projects and benefit from our global internal mobility initiatives.
• Growth & Mentorship: Access a wide range of our technical and functional training opportunities.
• Culture of Inclusion: We foster a supportive, transparent atmosphere with frequent team events and a commitment to diversity.

To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!

Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.

Are you interested Apply now!

https://www.regnology.net

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