This role is comprised of relationship management, client education and deep expertise of trading and application workflows. You will lead a portfolio of accounts, with responsibilities for successful adoption, retention and expansion of our Data and Feeds solutions.
We are looking for a highly motivated and hard-working professional to join our Customer Success Team. You will serve as a trusted advisor to clients, helping them use our products to navigate the financial markets, meeting regulatory requirements and run their business.
Role Responsibilities
- Develop and complete the customer success strategy for trading desktop users, desk heads and application owners across multiple accounts within the ASEAN region
- Own customer health, adoption metrics, renewals and execution of customer success plans
- Delivering highly engaging customized product demos based on user workflow and their requirements
- Partnerwith sales leadership to provide insights on customer health with a focus on adoption, expansion opportunities and renewals
- Provide insights to Market Development, Customer Operations and Customer Proposition on customer experience and industry trends to drive the voice of the customer in business strategy
- Proactively engage and build deep relationships with key customer stakeholders to advise engagement strategy and build advocates
- Participate in industry events alongside the team to champion networking, brand presence, and stay up to date on industry trends
- Contribute to overall vision and strategy of the Customer Success Management Group
- Develop innovative ways of engaging and contributing to customers businesses through LSEG products and services.
What are we looking for
- Experience in client facing roles such as account management and/or relationship management roles across the Trading Workflow
- Good financial markets knowledge ideally
- Experience in on-boarding, set up, training/product demos, resolution and customer concern of issues, client retention
- Able to use data to make decisions, understand /interpret data sets to analyse trends, simplify sophisticated problems and express themselves thoughtfully
- Ability to challenge team members and be challenged, provide and receive feedback to achieve team goals
- Excellent communication and presentation skills with ability to flex style depending on audience (C-Level / Leadership / Team)
- Ability to adapt in a fast-paced environment and rapidly- changing market
- Proactive and positive demeanour that has a doer approach to increase customer happiness and deepen relationships and possess a solution-oriented demeanour to help customers deliver on their business objectives.
- Proven record and passion for driving outcomes
Experience and Qualifications Required:
- University / college degree preferred
- Excellent Service-minded
- Analytic skill, problem solving skill
- MS Office (Excel vba is an advantage)
- Programming/API skill preferred
- Proactive approach
- Strong customer relationship skills
- Able to work individually and as a team
- Presentation skills (verbal & written) Strong social skills ability to coordinate and complete a sales plan
