Customer Success Manager

About Us

MetaComp Pte Ltd is a leading Singapore-based digital payment solution provider, licensed and regulated by the Monetary Authority of Singapore (MAS) as a Major Payment Institution, to provide Digital Payment Token Services and Cross-border Payment Transfers. Operating under a P2B2C (platform-to-business, partners-to-clients) model, MetaComp provides its clients with an integrated end-to-end suite of services, empowering them to confidently enter the digital asset market with much-needed safety, security, and compliance assurance. Together with its parent company, Metaverse Green Exchange Pte. Ltd. (a MAS-licensed CMS holder permitted to carry out, inter alia, brokerage and custody services), MetaComp introduces its suite of services through CAMP (Client Assets Management Platform) which allow businesses to develop and scale their digital asset offerings through various products and/or services such as over-the-counter transactions, fiat payments, digital asset custody and prime brokerage.

Role Overview

The Client Success Manager serves as a key point of contact for clients post-sales and post-onboarding, supporting operational queries, transaction-related issues, and service requests. The role works closely with internal teams including Operations, Compliance, Risk, Product, and Technology to deliver timely, accurate, and compliant client support.

This role is well-suited for individuals with a strong service mindset, attention to detail, and interest in fintech, payments, or digital assets.

Key Responsibilities

Client Support & Servicing

• Act as a primary support contact for clients on day-to-day operational and service-related enquiries.
• Handle client requests related to transactions, settlements, account matters, and platform usage.
• Coordinate internal investigations and follow-ups to resolve client issues in a timely manner.
• Ensure high-quality, professional, and compliant communication with clients.

Client Onboarding & Account Support

• Support client onboarding activities in coordination with Compliance and Operations teams.
• Assist in collecting, validating, and tracking client documentation and onboarding requirements.
• Support account setup, access provisioning, and post-onboarding handover.
• Maintain accurate client records and onboarding status updates.

Operations & Case Management

• Monitor and manage client cases, tickets, and service requests through internal systems.
• Track service metrics such as response time, resolution time, and recurring issues.
• Escalate issues appropriately based on risk, urgency, or regulatory impact.

Compliance & Regulatory Support

• Ensure client servicing activities adhere to internal policies, MAS guidelines, and regulatory requirements.
• Support ongoing client reviews, remediation exercises, and audit requests when required.
• Flag suspicious, unusual, or high-risk activities to Compliance and Risk teams promptly.

Process Improvement & Reporting

• Identify recurring client issues and propose process or system improvements.
• Assist in preparing client service reports, dashboards, and management updates.
• Contribute to SOP documentation and continuous improvement initiatives.

Minimum Qualifications

• Bachelor's degree in Business, Finance, Operations, or a related field.
• at least 4 years of experience in client services, operations, or support roles within fintech, payments, financial services, or crypto/digital asset companies.
• Experience supporting B2B or corporate clients
• High attention to detail with strong follow-through.
• Ability to manage multiple client cases and priorities simultaneously.
• Comfortable working with systems, dashboards, and operational tools.
• Client-centric mindset with a calm and professional approach to issue resolution.
• Strong sense of ownership and accountability.
• Ability to work cross-functionally in a fast-paced environment.
• Willingness to learn regulatory and compliance requirements.

Preferred Qualifications

• Bachelor's degree in Business, Finance, Operations, or a related field.
• 8 years of experience in client services, operations, or support roles within fintech, payments, financial services, or crypto/digital asset companies.

We are committed to creating an inclusive workplace where every individual feels respected, valued, and empowered to contribute. We celebrate diversity in all its formsbackground, ethnicity, gender, identity, orientation, experience, and thoughtand believe it strengthens our culture and our work. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic.