Customer Success Manager

Role Description

This is a part-time hybrid role for a Customer Success Manager based in Singapore, allowing for a mix of on-site and remote work. The role involves ensuring customer satisfaction, fostering strong relationships with clients, and improving customer retention. The Customer Success Manager will analyze customer needs, provide excellent customer service, and collaborate with internal teams to address customer feedback and enhance their experience.

Qualifications

• Expertise in ensuring Customer Satisfaction, Customer Retention, and delivering exceptional service.
• Strong skills in Relationship Building and fostering client engagement.
• Proven Analytical Skills to understand customer needs and improve services effectively.
• Experience in Customer Service, including the ability to handle inquiries, resolve issues, and provide tailored solutions.
• Excellent communication and problem-solving skills.
• Proficiency in CRM tools and customer engagement technologies is a plus.
• Previous experience in customer success or account management, preferably in tech or service-oriented sectors.