Customer Success Manager

Our client is one of the world's leading business data platform, providing reliable data analytics and insights that empower organisations to make fact-based decisions. They've grown into a truly global company with a strong presence in major cities across Asia, Europe, and North America. They're in a period of significant expansion, particularly across the SEA region.

This is a strategic, client-facing role where you'll own the portfolio relationship and drive sustainable revenue growth through exceptional account management and client success.

The Role

You'll be the primary relationship owner for a portfolio of enterprise clients across SEA, partnering closely with the sales team to identify expansion opportunities and deliver demonstrable value. Working across client lifecycles - from early adoption through to strategic partnership - you'll be part of a lean, ambitious team tasked with scaling the business in a high-growth market.

Key Responsibilities

1. Portfolio Management & Growth

• Own a defined client portfolio across SEA, with responsibility for retention, expansion, and revenue impact
• Identify and develop upsell and cross-sell opportunities by mapping client data needs to platform capabilities
• Collaborate with Sales Managers to convert strategic opportunities into measurable outcomes
• Maintain detailed activity records and provide regular portfolio reporting

2. Client Partnership & Success

• Serve as the trusted voice of the client internally - gathering feedback, identifying friction points, and escalating opportunities to cross-functional teams
• Nurture relationships throughout the subscription lifecycle by consistently delivering outstanding client experience
• Develop a deep understanding of each client's business goals, market position, and decision-making processes
• Proactively demonstrate the ongoing value and ROI of their subscription

3. Collaboration & Feedback Loop

• Work closely with product, customer insights, and other cross-functional teams on engagement activities and client retention initiatives
• Synthesise client feedback and market observations to inform product and service improvements

Ideal Candidate Profile

• 3–5 years in a customer-facing role (Account Management, Customer Success, Client Services, or equivalent)
• Strong intellectual curiosity - genuine passion for understanding client businesses and market trends
• Demonstrable track record in building and expanding client portfolios, ideally with measurable revenue growth
• Experience working with enterprise clients across diverse industries or with syndicated research products
• Naturally client-centric; you thrive on building meaningful, long-term partnerships
• Organised, detail-oriented, and skilled at multitasking and prioritising across a complex portfolio
• Self-motivated and collaborative - you're equally comfortable working autonomously and as part of a high-performing team
• Energised by fast-paced, agile environments where priorities shift and the business grows rapidly

This is your chance to be a key architect of our client's growth in one of Asia's most dynamic markets - where your account management directly impacts the bottom line and shapes how data-driven decision-making evolves across the region.

CEI: R1219292

EA License: 23C1501

Judobi (Singapore) Pte. Ltd.