Customer Success Manager

We are partnering with a fast-growing fintech company in the treasury and capital markets space that is looking to hire a Korean-speaking Customer Success Manager to support and grow relationships with clients across the APAC region.

This role will be responsible for managing customer relationships throughout the post-sales lifecycle, driving product adoption, ensuring customer satisfaction, and identifying opportunities for account growth and retention

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Responsibiliti

• esAct as the primary point of contact for client
• s.Build strong relationships with key stakeholders and understand customer business objective
• s.Drive onboarding, implementation, product adoption, and customer engagement initiative
• s.Conduct regular business reviews and provide strategic recommendations to customer
• s.Monitor customer health, identify risks, and proactively manage retention effort
• s.Collaborate closely with Sales, Product, and Support teams to deliver an excellent customer experienc
• e.Identify upsell and cross-sell opportunities where appropriat
• e.Gather customer feedback and advocate for customer needs internall

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Requireme

• ntsNative or business-level Korean language proficiency is requir
• ed.2+ years of experience in Customer Success, Account Management, Relationship Management, or a client-facing ro
• le.Experience working with B2B technology, SaaS, fintech, payments, or software solutions is preferr
• ed.Strong communication and stakeholder management skil
• ls.Ability to manage multiple customer relationships in a fast-paced environme
• nt.Proactive, customer-centric, and solutions-oriented minds