Customer Success Manager

Why CrescoData

Headquartered in Singapore and with presence in Australia and Europe, CrescoData is a

Platform-as-a-Service business in the commerce space. The CrescoData Commerce Connect Platform is a Leading Enterprise Integration, Automation and Mapping Middleware Platform. CrescoData provides commerce-in-the-cloud services to leading enterprise customers across the globe.

● CrescoData is a Fast 500 Deloitte Winner

● Our values are Hungry, Humble, Hustle - Are you

● This is an exciting opportunity to join a close knit, knowledgeable team, a chance to be mentored and learn from highly experienced professionals within the Tech /SaaS industry

● Culture is something that is really important to us at CrescoData. We value people, growth,

development and fun! We run company initiatives such as fitness bootcamps, team building days,awards and recognition for going above and beyond, team events to celebrate our achievements

● Expect to join a unique market leading company with a global culture and entrepreneurial mindset

● Gain invaluable experience of working with a wide range of large Enterprise customers

● We encourage people to think outside of the box and enjoy supporting the growth of people who want to shape their role and future career development

Why You Matter

The role involves working with a wide range of enterprise size customers across the APAC and EMEA region to promote and sell CrescoData services. Create awareness and develop our brand, deliver marketing campaigns, monitor marketing streams and increase our social media footprint. Reporting directly to the Head of Customer Success and supporting the Director of Marketing +Customer Experience. This role suits someone who is looking to develop into an elite sales, marketing and business professional through training and mentorship delivered by the CrescoData leadership team.

Who You Are

This role is suitable for a mid level professional with eCommerce account management, marketing communications and performance marketing experience.

You are hungry, driven and enjoy working in a results style environment. We are looking for dynamic, enthusiastic people who want to learn and make a difference, leaders in the making, people who can think on their feet, who are not scared to use their initiative and suggest or try new things. We want people who thrive in a fast paced environment. You are passionate about technology and have the desire to train and exceed within all aspects of the role.

What You'll Do

● Customer Success

â—‹ Supports Head of Customer Success to drive new business for CrescoData

â—‹ Owns T2 level customers

â—‹ Conduct Lead Generation campaigns to generate leads from: Marketplaces + Commerce

Platforms

â—‹ Owns Hubspot + Customer data

â—‹ Keeps data clean and accurate

â—‹ Subject matter expert: ensures we are fully utilising the tool to optimise efficiency

○ Weekly reporting on lead gen, SQL’s, pipeline generation, conversion rates and closed

revenue to the Leadership Team

● Customer Experience

â—‹ Supports Director - Director of Marketing + Customer Experience:

○ Assist with customer team’s plan and tactical initiatives

â—‹ Plan, curate and coordinate content for social media including written, audio, video content

â—‹ Create on-brand customer decks as required via Google Slides

â—‹ Maintain customer collateral - templates, case studies, client documentation

â—‹ Maintain Customer Team performance metric reports

Tools we use

● Hubspot

● G Suite

● Wordpress

● Google data analytics

● Slack

Skills + Qualifications

You will be a great fit if you have:

● 3+ years of experience in a customer/client-facing roles such as Customer Success Account

Manager or similar experience of increasing customer satisfaction and retention

● A track record of working in a fast paced environment such as technology company, marketplace,

digital agency and the ability to multi-task and troubleshoot

● Excellent problem-solving skills, strong time management and ability to manage competing priorities - someone who loves owing tasks to a positive outcome

● Ability to drive continuous value of PaaS and SaaS technology platform

● Ability to have technical conversations with technical and non-technical people

● Proven ability to build relationships at all levels, both internally and with our customers

● Bachelor’s Degree (or equivalent) or higher

Our wish list:

● A passion for new technology

● Experience of working with eCommerce or PaaS/ SaaS provider

● Experience of working with CRM and/or ticketing systems

● Hands-on, positive can-do attitude!

● Enjoys dealing with people on a day-to-day basis

● Someone who can commit to our culture based our values - the 3 ‘H’s - hungry, humble, hustle

If you are interested in applying for this position please email [Confidential Information] and send in your CV.