Responsibilities
Join the Fast-Growing BytePlus Team BytePlus is one of the newer Business Units formed to serve global enterprise customers with our leading technology solutions. As part of the BytePlus Team, you help enterprise customers build what's next for their business. Leveraging ByteDance's cutting-edge intelligent technologies, we are devoted to developing innovative products and solutions to shape the future. We empower our clients to focus on what truly matters. Centering on inspiring innovativeness and excellence, we create life-changing solutions that impact lives around the world. You can help us to achieve our mission. As the Customer Success Manager (CSM) at BytePlus, you will be the primary technical point of contact for our most valued enterprise customers. You will collaborate closely with clients during the post-sales phase to ensure they unlock the full potential of our cloud & AI solutions, helping them achieve business objectives while maintaining high customer satisfaction. Responsibilities - Proactive Customer Relationship Management - Build and maintain strong, long-term relationships with key stakeholders at customer organizations. Serve as the primary point of contact for technical issues and issue escalations. Identify and recommend solutions for customers evolving needs and challenges. - Technical Guidance and Support - Serve as the primary customer liaison during the post-sales phase. Gain in-depth understanding of customers business scenarios and summarize product application best practices in real customer use cases. - Project Management & Ownership - Collaborate with customers to plan and execute migration, deployment, and expansion projects. Monitor progress (e.g., cloud migration projects) and provide regular updates and technical support to stakeholders. Own project delivery to ensure on-time completion. - Thought Leadership - Stay current with the latest cloud, AI, and ML technologies and industry trends. Contribute to developing best practices, industry insights articles, and technical documentation.
Qualifications
Minimum Qualifications - Minimum 3 years of proven experience as a Technical Account Manager, Cloud Solution Architect, Customer Success Manager, or Technical Project Manager. - Deep expertise in cloud or AI products from major cloud providers. - Industry experience: Preferred experience collaborating with DNBs, ISVs, and SIs across verticals including E-commerce, Media, Entertainment, Gaming, Education, etc. - Collaborative team player who fosters positive team morale, sets clear goals, and drives successful delivery.
