Customer Success Manager

Role Description

This is a part-time hybrid role for a Customer Success Manager, located in Singapore. Some work from home is acceptable. The primary responsibilities include ensuring customer satisfaction, fostering strong relationships with clients, and driving customer retention. You will act as a trusted advisor, analyzing customer needs, addressing their concerns, and delivering tailored solutions to enhance their experience. Additionally, you will collaborate with internal teams to identify opportunities to improve services, processes, and strategies.

Qualifications

• Strong skills in Customer Satisfaction and Customer Retention
• Excellent aptitude for Relationship Building and Customer Service
• Proficiency in Analytical Skills to assess and enhance customer experiences
• Exceptional interpersonal and communication skills
• Ability to work independently and adapt to hybrid work environments
• Experience in customer success or account management is preferred
• Bachelor's degree or equivalent experience in business, communications, or a related field