Customer Success Manager

Role Description

We are seeking a dynamic and customer-focused individual to fill the role of Customer Success Manager. In this part-time hybrid position, based in Singapore with flexible work-from-home options, you will act as a primary point of contact for our clients. Responsibilities include building strong customer relationships, ensuring client satisfaction, identifying opportunities to enhance customer retention, and providing personalized support to address client needs effectively. You will also utilize analytical insights to improve customer success strategies and contribute to the continuous improvement of our services.

Qualifications

• Demonstrated ability in ensuring Customer Satisfaction and delivering exceptional Customer Service
• Strong Relationship Building skills with a focus on Customer Retention
• Proficient Analytical Skills to assess client needs and propose appropriate solutions
• Effective communication and problem-solving abilities
• Flexibility and adaptability for hybrid work arrangements
• Prior experience as a Customer Success Manager or in a similar customer-facing role is a plus
• Familiarity with AI and technology-driven tools or industries is beneficial