Customer Success Executive

Job Description & Requirements

At LCentral, we don't just teach English.
We build children's confidence - and we build parents trust.

We are looking for someone who genuinely enjoys serving people, keeping things organised, and being the steady, cheerful presence in a busy centre.

If you are responsible, warm, and take pride in doing things properly - we'd love to meet you.

What You'll Be Doing

You'll be the person parents see and speak to first - and the one they remember.

Your role includes:

• Welcoming parents and students with warmth and clarity

• Explaining programmes and schedules confidently

• Managing enrolments, payments, and documentation carefully

• Handling calls, messages, and enquiries promptly

• Supporting daily centre operations to keep things running smoothly

• Assisting with parent communication and follow-ups

This role is important. You are not just admin - you are part of the parent experience.

We're Looking For Someone Who Is:

• Naturally cheerful and friendly (but still professional)

• Responsible and dependable

• Organised and detail-oriented

• Calm when handling questions or concerns

• Willing to learn and improve

• Comfortable interacting with both English and Chinese-speaking parents

• Looking for a stable, long-term role (minimum 1 year commitment)

Experience in customer service, retail, hospitality, childcare or education centres is a plus - but attitude matters more than experience.

Why Join LCentral

• Meaningful work in a children-focused environment

• A supportive team that values professionalism

• Clear structure and expectations

• A stable role with room to grow

Work Schedule

Weekdays: 1:00 PM - 9:00 PM
Weekends: 8:45 AM - 6:30 PM
(Weekend availability required)