Job Overview:
This role focuses on managing B2B clients by building and maintaining long-term, strong relationships with key decision-makers. Through proactive service and effective resource coordination, you will continuously enhance customer satisfaction, strengthen client confidence in our products and services, and drive customer retention and renewal rates.
Job Responsibilities:
Client Relationship Management
- Maintain regular and proactive communication with clients, building trusted and long-term partnerships.
- Ensure clients successful use of company products and services.
- Drive customer satisfaction, renewal rates, and business expansion opportunities.
Project Implementation & Management
- Coordinate internal resources to ensure efficient delivery of client solutions.
- Assess client needs, oversee project management and execution to achieve client goals.
Business Performance Ownership
- Take responsibility for key business metrics
- Drive customer growth and retention in line with company objectives.
- Identify potential client needs to promote cross-selling and upselling, and prevent churn.
Demand Management & Value Creation
- Gather and analyze client needs, identifying core business pain points.
- Translate client requirements into actionable business value, collaborating with Product, Tech, and other teams to optimize solutions.
Job Requirements:
- Excellent communication and customer service skills, with the ability to address diverse client needs effectively.
- Strong learning agility, adaptability, and resilience under pressure.
- Proven project management experience and capability to independently manage complex projects.
- Skilled in cross- department collaboration and efficient coordination of internal and external resources.
- Background in blockchain technology or account management is an advantage.
