Customer Success Executive
Here at Ailytics, we're building AI solutions to envision a safer world. By combining computer vision and predictive analytics, we enable organizations to proactively identify risks, optimize processes, and ultimately save lives. Our platforms are currently deployed all over the world, covering more than 300 million square meters!
We want to be very clear what this role actually is. This is not a typical enterprise sales or account management position. This is also not a Customer Success role where you'll be sitting all day at a desk, focusing on retention KPIs.
At Ailytics, Customer Success is a very hands-on and technical function. We work with the biggest clients in the heavy industries space, and our product deployments often require on the ground technical implementations. You will be traveling around quite often. Your hands and your pants may literally get dirty. But you will also be a part of an industry revolution.
What You Will Be Doing
- You'll be a part of our end-to-end customer journey; from installation of our platform, to onboarding/training clients, to formulating strategies for long term success.
- Work cross functionally with business development, engineering, and operational support teams to influence product roadmap and improve our overall customer experience.
- Track, analyze, and report on key customer success metrics to continuously improve adoption, health scores, and renewal outcomes.
- Coach, mentor, and guide junior team members, helping shape a high-performing and customer-obsessed culture.
- Be willing to travel to customer sites and build meaningful, long-term partnerships on the ground.
Our Ideal Requirements
- Possesses a valid Singapore Driving License and access to a vehicle.
- 3+ years of senior-level experience in Customer Success, Technical Support, or related client-facing roles in the B2B SaaS space.
- Proven success managing enterprise-level accounts, driving adoption, and achieving measurable business outcomes.
- Strong understanding of technical concepts and background in network, technical support, or system integration preferred.
- Experienced in leading and mentoring team members to deliver consistent customer excellence.
- Exceptional project management, stakeholder communication, and problem-solving abilities.
- Proficient in tools like Jira, Confluence, and CRM systems; data-driven with familiarity in CS metrics and health scoring.
- Knowledge of Computer Vision, Video Analytics, or IP camera systems is a strong plus.
Why Work At Ailytics
- This is an opportunity to create lasting impact and explore the intersection of AI and safety.
- We're a start-up that's still in its early stages. If you're looking for an environment where you can really make an impact, this is it.
- We value strong standards, high transparency, and low ego. Let us know if this sounds like you.
