Welcome to the future of cloud networking and security!
Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato's unique technology inspired a brand-new product category, later named SASE by Gartner and a market expected to reach $28.5 billion by 2028.
This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don't miss it!
As a Cato Customer Success Associate, you will be a trusted advisor to a specific subset of our customers (SMB/MM), from deployment through renewal. In this role, you will inspire and support customer adoption and expansion, using both your customer-facing skills and technical acumen to lead customers to success.
Core Cato Customer Success Values
- Curiosity – You have a desire to truly understand customers business needs
- Creativity – You can find a sustainable path to yes
- Empathy – You connect at a human level and genuinely care about customers
Responsibilities
- Manage the health and upkeep of a cohort of SMB/MM accounts, ensuring continued growth and demonstrating the value of their investment
- Own customer renewals and support customers throughout the full contract lifecycle
- Advocate for customer needs internally across Sales, Customer Success, R&D, and Support Engineering
- Own and orchestrate Cato's post-sale motion, including daily customer interactions, renewals, and upsells
- Manage, maintain, and execute on queued customer requests on a daily, weekly, and monthly basis
Requirements
- 1+ year of experience in Customer Success or Sales at a high-growth SaaS or technology company
- Exposure to networking or security solutions is a plus
- Excellent communication and presentation skills, with the ability to clearly articulate to different audiences
- Highly organized and able to work effectively in a fast-paced, dynamic environment
- Strong multitasking skills with the ability to manage multiple priorities simultaneously
- Comfortable working in a geographically distributed team within a hypergrowth global organization
