About the Role
As a Customer Success Account Manager, you will be responsible for owning and elevating the end-to-end client journey. You will manage a portfolio of existing customers with the mission to ensure our clients receive consistent, high-impact service and make the most out of their subscription entitlements. Your work will directly impact customer satisfaction, retention, and growth. You'll work cross-functionally to align internal teams around client success and continuously improve how we deliver value.
Key Responsibilities:
- Engage with Passion: Interact with your customers all day long, engaging with senior leadership on strategic relationship issues, and mid-level stakeholders on operational and tactical items
- Relationship Building: Understand the challenges of the different stakeholders (Procurement, IT, Finance, Marketing, etc) and build a trusted-advisor relationship using Green Cabbage to exceed expectations
- Client Journey Management: Map, analyze, and optimize the entire client experience lifecycle—from onboarding to renewal
- Client Advocacy: Act as the voice of the client, championing their needs and pain points internally to shape service delivery and product evolution
- Experience Metrics: Monitor customer activities to understand their usage
- Onboarding & Enablement: Collaborate with Sales, Product, and Operations to ensure seamless onboarding and fast time-to-value for new clients
- Process Improvement: Identify friction points and design solutions that increase satisfaction and reduce churn
- Strategic Planning: Participate in executive business reviews, client summits, and account planning sessions with key accounts
- Client Communications: Follow standardized playbooks, templates, and messaging that ensure consistency and professionalism across all touchpoints
- This role is based in Singapore and will support the the APAC region – Hong Kong, SEA, ANZ
- Client onsite time expected 1-2 days/week
- The team hours are 8:30am-5:30pm. But the role hours will flex earlier or later in the day for calls with Australia (2 hrs ahead) and HQ on the US East Coast (12 hrs behind)
Qualifications
- 3+ years in client experience, customer success, or account management roles
- Prior procurement category management experience a plus
- Proven track record of improving client retention, satisfaction, and operational efficiency
- Analytical mindset and inclination for KPI's
- Excellent interpersonal and communication abilities (verbal and writing)
- Experience in B2B SaaS, technology services, or market intelligence preferred
- Experience working for large enterprise SaaS companies like Oracle, SAP, Microsoft preferred
- Passion for client-centricity and continuous improvement
- Strong verbal and written English skills are a must
- Native language skills in Mandarin, Cantonese, Bahasa preferred
- Languages skills in Thai, Vietnamese, helpful
- Singaporean Nationality or PR required – No employment visa support will be provided
What You Bring
- Obsession for customer engagement and customer satisfaction with B2B customers
- Great attention to details
- The ability to drive alignment across sales, product, and delivery teams.
- A love for solving problems and creating memorable client experiences.
Why Green Cabbage
Green Cabbage, the Global Leader in Procurement Intelligence, provides mid-market and enterprise clients with the data and expertise needed to achieve better deals across technology, third-party labor, marketing, and travel & expense contracts. Our flagship platform, Harvest, empowers procurement teams worldwide to access Green Cabbage's precise, governed intelligence.
At Green Cabbage, we foster a collaborative, high-energy, and growth-minded culture. We move quickly, value accountability, and celebrate team wins. If this seems like a fit, we'd love to hear from you!
