The Customer Success Partner role is responsible for the business development of assigned local, regional and/or global accounts, building solid relationships at those client organizations. It is also expected from the role to meet profit requirements by renewing, upselling, and growing accounts, and to ensure effective management of workflow and communication to ensure client satisfaction and adherence to Service Level

This role is required to partner and work closely with key stakeholders both locally, regionally and globally.

Responsibilities:

Build, maintain, and execute and Account Strategy covering customer satisfaction and business growth objectives for each account.
Maintain an accurate forecast for incoming and outgoing revenues within your book of business.
Document all customer interactions and activities in Salesforce and internal applications where applicable, as well as opportunities and risks.
Develop second-tier clients into key accounts.
Monitor and be aware of competitors product and service strategies.
Serve as the primary point of contact for all strategic matters related to assigned global and regional accounts.
Coordinate and align with internal stakeholders across regions (APAC primarily, with occasional collaboration across EMEA, US, and LATAM).
Navigate and manage complex client structures, including global escalation paths and issue resolution frameworks.
Lead regular account reviews, ensuring service delivery meets contractual expectations and performance metrics.
Collaborate with internal teams (Operations, Compliance, Product, Finance, and Sales) to ensure a unified approach to client management and solutions delivery.
Proactively identify opportunities for account expansion and service optimization.
Present confidently to senior and C-level stakeholders across various regions and cultures.

Qualifications:

Highly developed consultative account management skills.
Negotiating and deal closing skills.
Able to communicate concepts effectively to all levels including to senior executives.
Able to collaborate and present account strategy to internal stakeholders to align and garner support on the proposed strategy.
Able to demonstrate effective time management and task prioritization under pressure.
Strong leadership skills, result-oriented and ability to drive for business growth.
Independent, self-initiated, results oriented.
Superior problem-solving skills dealing internally and externally.
Excellent presentation and communication skills.
Driven by success.
Embraces a hands-on approach and leads by example.
Willing to take ownership and responsibility for issues and conflict resolution.

Education & Experience:

Preferably 2+ years of experience in account management or client success roles
Minimum of 5 years working experience
Bachelor's degree in Business or equivalent
Proven experience working within or managing accounts for multinational corporations (MNCs).
Strong understanding of MNC structures, communication protocols, and escalation matrices.
Exceptional interpersonal and communication skills, with experience engaging and influencing C-level executives across countries and cultures.
High degree of problem-solving ability and strategic thinking.
Comfortable managing priorities across APAC, and occasionally engaging with stakeholders from EMEA, US, and LATAM.
Preferably has prior regional exposure; if not, must be willing and comfortable collaborating with diverse internal and external stakeholders across regions (APAC primarily, with occasional collaboration across EMEA, US, and LATAM).

OTHER REQUIREMENTS:

Working from home
Some in country or regional travel may be required

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Customer Success Partner / Account Manager (SINGAPORE Remote)