Customer Solutions Engineer Specialist- CAD/BIM

KONE moves two billion people every day.As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2024, we had annual net sales of EUR 11.1 billion.

KONE has consistently been featured on Forbes list of World's Best Innovative Companies, World's Best Employers & World's Largest Public Companies.At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful.

Why this role

• A Customer Solutions Specialist performs transactional, high-volume tasks and provides engineering documentation. The Customer Solutions Specialistis responsible forhigh-quality documentation and executing reviews and approval processes. This work is driven by quality and measured via service-level agreements.

• He/she can develop a specialisation e.g. for layouts of standard products and minor local modifications, BIM modelling, conducting after-certification site surveys or becoming a key user for one of the IT tools used within CSE such as a CAD,BIMor workflow tool.

What will you be doing

• Handles the standard order process from 0b to 2z executes the standard layout approvalprocess with internal stakeholders and with customers, orders standard materials (and createsPOs) from Supply Line andvalidatesthe required local materials

• Provides definitions for local materials PRs

• Participates in pre-delivery reviews toidentifydeviations in material costs

• Executes costing and pricing approval processes as needed

• Executes contract technical validation reviews and approval processes

• Executes change order processes (variations andaddworks)

• In high-volume units, executes other transactional processes, for example customer documentapproval processes (layouts, drawings etc.) and contract technical content review processes.

• Provides quality assurance that the technical solution documents exist in the systems, likePDM

• Provides quality assurance of lessons-learned documentation

• Responsible for confirming SAP S-Plan Milestones 1b, 1c and 2 according to project plans

• Notifies ProjectManagers and Project admins in case rescheduling isrequiredfor SAP S-planmilestones 1b, 1c or 2 in the project plan

• Updates andmaintainsthe quality of the CSE Case library

• On-time document creation

• On-time document updates

• Customer satisfaction (sales transactional survey after orders are booked)

• Error free deliveries - % of deliveries without engineering issues based on selected

• Quality Feedback Cause Codes

• Reductionin the amount ofquality feedback and CAT 2 feedback issues

• Customer building adaptations and local translations of layouts (2D, 3D, BIM)

• Local codes,regulationsand safety requirements compliance

• Environmental regulations compliance

Are you the one

• Good understanding of documentation and workflow management

• Good skills in real-time co-design tools and BIM

• Preferability person with Elevator business background or equivalent talent and knowledge on construction / engineering business.

• Proficiencyin AutoCAD, Revit, and BIM software (BIM knowledge will be an advantage)

• Performs transactional, high-volume tasks of CAD related activities.

• Responsible for high-quality documentation and executing reviews and approval processes.

• Ability to interpret customer tender requirement, architect drawing to match with our requirement.

• Work is driven by quality and measured via service-level agreements lead time.Collaborating with project managers, engineers, and sales teams to deliveraccuratedesign solutions.