Customer Service

We are looking for a Order Fulfilment Officer to process and coordinate the daily requirements in a warehousing environment.

Responsibilities:

. Liaise with customer on order processing

. Liaise with freight forwarders / transporters on shipment booking, container trucking schedule, arrange courier and local delivery

. Attend to customer request and ensure customer satisfaction

. Ensure proper and timely billing / closing of all jobs in system and forwarded to the Accounting & Finance Department

. Assist to produce regular warehouse reports for management as and when required

. Manages customers complains and claims

. Ensure proper filing and documents archiving for audit purpose

. Any others adhoc tasks as and when assigned by Operations Manager

Requirements and skills

. Preferably knowledge in Excel (Vlookup, pivot etc)

. Excellent attention to detail

. Strong communication skills

. Ability to manage workloads effectively and meet deadlines

. Preferably with 1 year of experience in 3PL warehouse operations - familiar with import and export processes

. Knowledge in Form D and COO handling will be an advantage

. Knowledge of shipping terms and documents will be an advantage

. Able to multitask include handling of different systems not limited to WMS and Oracle

. Team player with ability to collaborate well with others

. Training provided