Customer Service

Job Responsibilities:

• Process daily orders and arrange for drivers to deliver goods.
• Handle customer inquiries and provide answers via phone, email, WhatsApp, and other communication channels.
• Resolve customer complaints and maintain positive customer relationships.
• Record customer feedback and provide suggestions for improvement.
• Assist the team in completing daily tasks to ensure service quality.

Requirements:

• Relevant experience preferred.
• Strong communication skills and team collaboration spirit.
• Detail-oriented, patient, and able to work under pressure.
• Familiarity with office software and basic computer skills.
• language English & Mandarin