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Customer Service/Team Lead
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Customer Service/Team Lead
lumens pte. ltd.- Posted a day ago
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Job Description
- Collaborate with internal teams to resolve service-related issues, delivering effective solutions to enhance customer and driver satisfaction.
- Respond to email disputes from drivers and customers, providing clear and timely resolutions to maintain positive relationships.
- Attend regular team meetings to stay informed on operational goals and coordinated follow-ups for efficient task execution.
- Research and review regulatory, technical, and market issues related to sustainability, offering insights to improve processes.
- Evaluate development projects and assisted in adapting development processes to align with project needs.
- Resolve escalated customer issues promptly, fostering long-term customer loyalty and satisfaction.
- Collaborate with internal teams to enhance existing processes by creating work instructions, standard operating procedures, and standardized forms.
- Manage personal performance metrics, consistently meeting service standards and contributing to team success.
More Info
Key Skills
Resolve Complaints
Excellence in Service
Verbal Skills
Personal Performance Management
team meetings
Building Customer Loyalty
Collaborate With Internal Team
About Company
