Bring your energy to Aggreko as Customer Service Team Lead for our Southeast Asia region based in Singapore. You'll be responsible for overseeing the daily operations of the customer service department to ensure high levels of customer satisfaction. He/she will own and be responsible for the effective and efficient administration of Hire Desk Control activities for the assigned contracts, liaising with all stakeholders to ensure an efficient, timely and high-quality contractual service to our clients.
Power without pause. Heating, cooling and oil-free air without end. We keep our customers worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.
What You'll Do As Customer Service Team Lead
- Lead the customer service team across Southeast Asia to ensure excellent service delivery
- Train, coach and mentor customer service team members to enhance skills and performance.
- Monitor team performance through KPIs, service metrics and customer feedback.
- Address customer inquiries and issues related to equipment, services, and contracts.
- Maintain strong relationships with both customers and suppliers.
- Locate and coordinate supplies from various sources efficiently and cost-effectively to fulfill customer orders.
- Make quick, effective decisions to provide excellent customer experience within a set framework of autonomy.
- Assist the sales team with customer orders, follow-up, and expediting processes.
- Manage and communicate changes to orders, including technical requirements and additional services, while owing to all related customer queries.
- Ensure the accuracy of customer data and oversee administrative processes that support the equipment rental and billing processes.
You Are
- A degree with a minimum of five years of relevant team leadership experience
- Proven ability to lead and manage cross-country customer service teams with a hands-on approach to daily operations.
- Familiarity with ERP or CRM systems like M3 Cloudsuite or SalesForce.com is a plus, along with strong proficiency in Microsoft Office applications.
- Experience in the energy rental industry is beneficial.
- A strong commitment to customer satisfaction and a sense of urgency in finding creative solutions.
- Excellent internal and external customer service and communication skills.
- A strong ability to maintain accurate and detailed reports.
- Excellent time management and organizational skills, with the ability to prioritize tasks and adapt to changing demands.
- Highly motivated, committed, and responsible, with the ability to work independently and flexibly, including beyond normal office hours.
Here's What You'll Get
- Competitive compensation package & annual bonus program
- Industry-leading benefit plans
- Continuous training and development with career growth opportunities
- Safety-focused culture
Our people are can-do, positive, resilient and persistent. If that feels like you, apply now and build your career with the people bringing energy to the world.
Equal employment opportunity
We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers.
We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
