Customer Service Support cum Hygiene Auditor

Responsibilities:

. Answer and handle all customer queries and requests that come in by phone, email, or other channels.

. Work with the dispatch team to coordinate customer sample collection requests, including monthly pickups.

. Prepare health certificate, request form and cover letter or other documents for customers.

. To liaise with internal and external parties ensuring clear communication of information and smooth process flow.

. Maintain and update customer's contact details or any relevant documentation.

. Assist with other administrative tasks.

• Support customers on hygiene audit arrangements, including coordinating audit schedules, conducting audit, preparing required documentation, and following up on corrective actions and audit findings.

Requirements

. Strong verbal and written communication skills in English with also the ability to communicate with our Mandarin speaking customers

. Excellent time management skill

. Strong attention to details

. Ability to work independently in fast paced environment, training will be provided.

. Able to work 5.5 days per week (alternate Saturday)