Customer Service & Support Assistant

We are looking for a solution-oriented Customer Service & Support Executive to deliver excellent service to our customers. This role is responsible for handling customer enquiries, resolving issues efficiently, and ensuring a positive customer experience across all touchpoints.

Responsibilities

• Handle walk-in customers in a professional and friendly manner

• Answer incoming phone calls and respond to email enquiries promptly

• Manage appointment schedules, service tickets, follow-ups, and customer updates

• Coordinate and process RMA (Return Merchandise Authorization) cases

• Maintain accurate repair logs and prepare service-related reports

• Liaise with internal teams to ensure timely resolution of customer issues

• Ensure a positive customer experience at all touchpoints

Job Requirements

• Diploma in IT, Engineering, or related fields

• Prior experience in customer service or customer support roles

• Fluent in spoken and written English

• Ability to communicate in Chinese is an advantage

• Good organizational skills and attention to detail

• Comfortable handling multiple tasks and working in a fast-paced environment