Customer Service Specialist (US MNC/ Oil&Gas/ West)

Responsibilities

. Act as the primary operational point ofcontact for assigned key and strategic customers.

. Build strong, trust-based relationshipsthrough proactive and professional engagement.

. Develop deep understandingof customer business, applications, and buying behaviour to deliver tailored support.

. Manage quotations, sales orders, and changerequests, including complex and high-value transactions.

. Interpret and validate technical requirementssuch as part numbers, configurations, and specifications.

. Ensure accuracy, commercial alignment,and timely execution of all transactions.

. Own the full order lifecycle fromenquiry through delivery and after-sales support.

. Proactively monitor order status, deliverycommitments, and potential risks.

. Drive resolution offulfilment issues to ensure customer expectations are met.

. Collaborate closely with Sales, SupplyChain, Finance, and other relevant teams to deliver seamless execution.
Take ownership of escalations, ensuring timely resolution and clear communicationto customers.

. Support customer meetings,reviews, and joint engagements where required.

. Analyse customer data, trends, and buyingpatterns to generate insights and support account development.

. Identify and drive improvements in processes,service levels, and customer experience.

. Ensure adherence to pricing policies, internalcontrols, and data integrity across CRM and ERP systems.

Requirements

. Diploma or Degree inMechanical Engineering or a related discipline is strongly preferred.

. Minimum 3 years of relevant experiencein customer-facing roles, with Key Account management experience, within industrial,engineering, or technical environments.

. Computer Skills: Proficient inMicrosoft 365 business applications (Word, Excel, PowerPoint, Outlook, and PowerBI), CRM systems (HubSpot preferred), SAP B1, and the ability to quickly learn businesssystems and other software platforms as required.

To findout more about this opportunity, please contact Lionel Liew at [Confidential Information].

Weregret that only shortlisted candidates will be notified.

GMPTechnologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: LionelLiew | Registration No: R1330693