Customer Service Specialist

Role Description

This is a part-time hybrid role for a Customer Service Specialist, located in Singapore with some work from home flexibility. The Customer Service Specialist will be responsible for handling customer inquiries, resolving concerns, providing exceptional customer support, and ensuring a positive experience for clients. Day-to-day tasks include responding to customer queries through calls and digital platforms, maintaining a high level of professionalism, and ensuring customer satisfaction by addressing concerns promptly and effectively.

Qualifications

• Strong proficiency in Customer Service and Customer Support
• Excellent skills in Customer Satisfaction and Customer Experience delivery
• Professional Phone Etiquette and effective communication abilities
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in using computer systems and customer service software
• Experience in customer-facing roles or call center environments is a plus