Job Summary
We are seeking a friendly, proactive Customer Service Assistant to handle enquiries, coordinate appointments, and ensure smooth customer experiences from enquiry to job completion.
Responsibilities
- Respond promptly to customer enquiries via phone, WhatsApp, email, and social media to provide timely support
- Deliver accurate information about company services and pricing to assist customer decision-making
- Schedule and coordinate service appointments between customers and operations teams to ensure efficient workflow
- Prepare quotations and invoices, and follow up with customers to confirm service agreements
- Manage customer feedback and resolve issues professionally to maintain customer satisfaction
- Maintain and update accurate customer records in internal systems for reliable data management
- Coordinate with technicians to ensure timely and effective service delivery
- Follow up with customers post-service and assist with payment collection when required
- Perform general administrative duties and complete ad hoc tasks assigned by management
Preferred competencies and qualifications
- Customer service experience to enhance customer interaction quality
- Experience using WhatsApp Business or CRM systems to support customer communication and record-keeping
