Job Description:
We are seeking a friendly, proactive, and customer-focused Customer Service Assistant to join our team. The successful candidate will be responsible for handling customer enquiries, coordinating service appointments, and ensuring a smooth customer experience from enquiry to job completion.
Key Responsibilities
- Respond promptly to customer enquiries via phone, WhatsApp, email, and social media.
- Provide accurate information on the company's services and pricing.
- Schedule and coordinate appointments with customers and operations teams.
- Prepare quotations, invoices, and follow up on customer confirmations.
- Handle customer feedback and resolve issues professionally.
- Maintain accurate customer records and update internal systems.
- Coordinate with technicians to ensure timely service delivery.
- Follow up with customers after service and assist with payment collection when required.
- Perform general administrative duties and other ad hoc tasks assigned by management.
Requirements
- Minimum GCE N/O Level, NITEC, Diploma, or equivalent.
- Good communication and interpersonal skills.
- Customer service experience is an advantage.
- Proficient in Microsoft Office applications.
- Able to multitask and work in a fast-paced environment.
- Positive attitude, responsible, and willing to learn.
- Experience using WhatsApp Business or CRM systems is an advantage.
