Position Overview:
We are looking for a proactive and customer-oriented Customer Service Specialist to join our team. The successful candidate will be responsible for providing excellent customer support through live chat and email channels, assisting users with inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a passion for the financial industry.
Key Responsibilities:
- Live Chat & Email Support: Respond to customer inquiries, resolve account-related issues, and provide technical assistance.
- Dispute Resolution: Handle escalated issues, ensuring timely resolutions and follow-ups.
- Account Management: Assist with account verification (KYC), security practices, and transaction issues.
- Compliance & Security: Ensure adherence to company policies and guide customers on secure practices.
- Feedback & Reporting: Collect customer feedback and provide insights to improve services.
Requirements:
- Diploma/Degree in any discipline
- Minimum 2 years of experience in a customer service role.
- Entry Level candidates are welcome for junior role.
- Candidates with no prior experience in financial industry are also welcome to apply, as training will be provided.
- Strong communication, problem-solving, and multitasking skills.
- Fluency in English in communication and writing in order to liaise with English-speaking clients, multilingual capability is a big plus
- Fluency in Mandarin in communication and writing in order to liaise with Mandarin-speaking clients, management and support staff, is preferable
- Willing to work in rotating shifts, including weekends and public holidays.
