Customer Service Specialist, Planning (12-month Contract)

Job Responsibilities:

• Ensure on-time delivery (OTD) for subcontracted products.
• Coordinate with subcontractors to meet production schedules and shipment timelines.
• Manage order confirmations and expedite urgent subcontracting shipments.
• Monitor capacity utilization and align demand with subcontractor capability.
• Analyze demand and drive subcontracting allocation planning.
• Coordinate material readiness and ensure timely supply to subcontractors.
• Monitor subcontractor production loading.
• Track WIP across subcontractors and ensure smooth production flow.
• Liaise with subcontractors on schedule changes, pull-ins, and pushouts.
• Resolve operational issues impacting delivery or capacity. Preparation.
• Monitor inventory levels at subcontractor sites and internal warehouses.
• Manage slow-moving and excess inventory related to subcontracting.
• Ensure optimal stock levels to support continuous subcontracting operations.
• Maintenance of Master Data and ensure Data Quality in SAP
• Ensure subcontracting-related data integrity (orders, inventory, WIP tracking).
• Track subcontractor performance (OTD, quality, responsiveness).
• Analyze order deviations and implement corrective actions.
• Prepare monthly KPI reports related to subcontracting operations.
• To assist the team per Quality Quarantine procedure to block out the affected bad lots before shipment.
• Drive process improvements in subcontracting workflows.
• Collaborate cross-functionally with procurement, production, logistics, and quality teams.
• Build strong relationships with subcontractors to improve performance and reliability.
• Generate monthly operational and subcontracting performance reports.
• Coordinate returns, credit/debit notes, and issue resolutions with subcontractors.
• Support audits and compliance requirements related to subcontracting operations.
  

Job Requirements:

• Diploma / Degree in Logistics, or Supply Chain Management
• Minimum 3 years previous Experience as Planner or Scheduler (Order Fulfillment / Logistic) in Electronics sector
• Candidate must have attributes link to basic order management job (Positive attitude, resourceful, able to communicate with different level and cross functional team, capable of handling difficult and demanding customers/situation etc)
• Able to work independently.
• Strong in analyzing information and data.
• Firm in character and able to work in a stressful environment.
• Computer literacy in MS Office - PowerPoint presentation / Excel
• SAP knowledge is necessary.