Customer Service Specialist

JOB DESCRIPTION -

CUSTOMER SERVICE:

• Primary point of contact for CRM-related queries and customer service issues.
• Manage and maintain accurate customer data, accounts, and activity records in the CRM system.
• Monitor system usage, generate reports, and provide insights to improve customer engagement.
• Handle customer inquiries via phone, email, or chat, ensuring timely and professional responses.
• Collaborate with sales, marketing, operations teams and various stakeholders to ensure seamless customer interactions.
• Implement CRM enhancements, upgrades, and workflow improvements.
• Track customer feedback and escalate issues for resolution when required.
• Any other duties assigned by the management.

ACCOUNTS:

• Assist on the day-to-day accounting operations, including accounts payable, accounts receivable, and general ledger.
• Prepare and process invoices, payments, receipts, and expense claims.
• Ensure proper filing and documentation of accounting records.
• Any other duties assigned by the management.

JOB REQUIREMENTS:

• Diploma and above.
• Able to work on weekends and public holiday.
• Minimum 3 years super-user experience with major CRM systems is required.
• Strong team player, and a self-driven individual with a positive attitude.
• Customer service-oriented with good interpersonal and communication skills.
• Highly adaptable to a fast-paced and dynamic environment
• Problem analysis and problem-solving skills.
• Group accounting knowledge and skills, added advantage.
• Knoweldge in accounting principles
• Meticulous oriented and good with numbers.