Business Development Executive (Customer Service and Procurement)

Job Description

1. Analyze market trends and forecast demand to guide procurement and inventory decisions.

2. Build and maintain relationships with suppliers and vendors.

3. Negotiate contracts to secure favourable terms, pricing, and service levels.

4. Ensure supplier compliance with quality, safety, and sustainability standards.

5. Oversee inventory management to ensure optimal stock levels.

6. Implement efficient logistics and distribution processes to minimize delays and costs.

7. Respond to customer inquiries via phone, email, chat, or in-person.

8. Provide accurate and timely information about products, services, or policies.

9. Handle complaints and provide effective solutions to customer problems.

10. Follow up with customers to ensure their issues are resolved to their satisfaction.

11. Recommend products or services that meet the customer's needs.

12. Process orders, returns, and exchanges efficiently.

13. Document customer interactions, complaints, and resolutions in the company's system.

14. Work with other departments, such as sales, logistics, to resolve customer issues.

Job Requirement

• Minimum of 3 years relevant experience (Including procurement & customer service)
• Minimum Diploma in Business Administration or related field
• Excellent organizational and time management skills with the ability to priorities tasks effectively
• Strong written and verbal communication skills with a professional telephone manner
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Ability to work independently and as part of a team
• Attention to detail and a high level of accuracy in your work
• Positive attitude and a willingness to take on a variety of tasks