Customer Service Specialist

About Us:

CMS is last-mile and courier delivery company dedicated to providing top-notch delivery solutions to our clients. We pride ourselves on our commitment to exceptional customer service, timely deliveries, and efficient logistics. As we continue to grow, we are seeking a Client Service Executive to join our dynamic team and play a crucial role in ensuring client satisfaction and smooth operations.

Position Overview:

As a Customer Service Executive, you will be the primary point of contact between our company and our valued clients. Your role will be pivotal in maintaining and enhancing client relationships, resolving inquiries, and ensuring the delivery process runs seamlessly. You will also provide administrative support for billing related matters and collaborate with various stakeholders to guarantee that client needs are met and exceeded.

Key Responsibilities:

• Customer Relationship Management
• Inquiry Handling
• Order Coordination
• Issue Resolution
• Client Feedback
• Documentation and Reporting
• Strong administration and Organisation skill.

Qualifications:

Min Diplomat or A Level in any field.

Proven experience in a client service or customer support role.

Strong communication and interpersonal skills.

Excellent problem-solving abilities and attention to detail.

Ability to work well under pressure and meet deadlines.

Proficiency in MS Office Suite and CRM software.

Knowledge of logistics and delivery processes is a plus.

Benefits:

Competitive salary and monthly performance-based bonuses. Salary indicated is the min.

Career growth opportunities within dynamic and innovative company.

A collaborative and supportive work environment.

Work Place is at Funan with 1 day WFH weekly. 8:30 to 6:00pm Mon to Fri.