Customer Service Retail Assistant (Bakery)

Company
Sembawang Confectionery @ Blk 6 Beach Rd

Job Summary
We are a heritage neighborhood bakery known for freshly baked breads and pastries. As a Customer Service Assistant, you will be the friendly face of our store-helping customers understand our products, processing orders accurately, and keeping the shop welcoming and well-organized.

Job Locations

1. Blk 6 @ Beach Rd (Full-time / part-time)

2. Jewel Mall @ Changi Airport (Part-time)

Key Responsibilities
. Helping customers understand the product (ingredients, best-sellers, reheating/storage tips)
. Displaying breads and pastries neatly and replenishing as needed
. Packing products safely and efficiently for takeaways and deliveries
. Taking and processing orders via POS and other platforms (e.g., phone, online, Grab, Ushop, Foodpanda)
. Relaying information and orders to the Kitchen Team clearly and promptly
. Ensuring general housekeeping of the store, including cleaning and basic sanitization
. Befriending customers and building positive, long-term relationships
. Any other duties, as required

Requirements
. At least 16 years old
. Able to speak English and Mandarin to serve a diverse customer base and liaise with Mandarin-speaking customers
. Friendly, caring, and service-oriented
. Singapore Citizens and Permanent Residents only
. Prior retail or F&B customer service experience preferred on-the-job training provided
. Comfortable using POS systems and basic order platforms
. Good communication skills with a cheerful, professional attitude
. Able to stand for extended periods and perform light lifting (up to 10 kg)
. Responsible, punctual, and a team player
. Basic numeracy for cash handling and order checks
. WSQ Food Safety (Level 1) or willingness to obtain it is an advantage

Core Skills And Competencies
. Customer service and product knowledge
. Merchandising and display standards
. Order accuracy and attention to detail
. Cleanliness, hygiene, and food safety awareness
. Teamwork and coordination with kitchen and delivery partners
. Time management in a fast-paced environment

Work Schedule And Location
. Rostered shifts weekends. Bakery is closed on Public Holidays and Mondays.
. Store-based role at Sembawang Confectionery

Remuneration And Benefits
. Competitive hourly or monthly pay commensurate with experience
. Includes annual leave and other employee benefits
. Staff discounts on bakery items
. On-the-job training and growth opportunities

Full-time : $2200 - $2500

Part-time : $10/$11 at Beach Rd $13/14 at Jewel Mall @ Changi Airport