Customer Service Representatives

Job description:

Position: Customer Service Representative (Bilingual – English & Mandarin)

Work Location: Ubi / Kaki Bukit (Downtown Line)

Vacancy: 1 Opening

Salary Range

$2,300 – $2,400

Working Hours

Default Working Hours

• Monday to Friday: 8:30 AM – 8:30 PM
• Saturday: 8:30 AM – 1:00 PM
• Public Holidays: Off

Shift Rotation (Rotational between 2 staff)

Morning Shift (A)

• Monday to Friday: 8:30 AM – 4:30 PM
• Saturday: 8:30 AM – 1:00 PM

Afternoon Shift (B)

• Monday to Friday: 11:30 AM – 8:30 PM

Minimum Qualification

Nitec or above

Job Responsibilities & Requirements

• Minimum 1 year of Contact Centre experience is required.
• Good customer service and communication skills.
• Able to multitask and manage multiple service calls efficiently.
• Confident in handling difficult customer enquiries in a professional manner.
• Able to draft clear and professional email responses to customers.
• Proficient in Microsoft Excel, including VLOOKUP and Pivot Tables, for report generation.
• Effectively bilingual in English and Mandarin.
• Good phone etiquette and interpersonal communication skills.
• Demonstrate dedication, commitment, and a positive team player attitude.
• Mandarin proficiency is required as the role involves supporting Mandarin-speaking clients.
• Willing to work on weekends. (Public Holidays are excluded.)

Important Note

• Only shortlisted candidates will be notified.
• Your profile may be considered for other suitable positions with our clients, based on your experience and qualifications.
• Thank you for your interest. We appreciate your time and look forward to connecting with you should a suitable opportunity arise.