Customer Service Representative

Roles & Responsibilities

We are hiring a customer service assistant to manage customer queries and complaints. You will need to escalate complaints across a number of communication channels.

Responsibilities:

. Maintaining a positive and professional attitude toward customers at all times.

. Responding promptly to customer inquiries.

. Communicating with customers via phone, WhatsApp and email.

. Acknowledging, resolving customer complaints and strong logical thinking to diagnose and refund.

. Ensure customer satisfaction and provide professional customer support.

. Support, communicating and coordinating with colleagues.

. Assist in monthly FOC, monthly SOA and keep documents in order.

. Any other duties assign.

Requirement:

. 1-2 years experience in customer service with high levels of patience to manage interactions.

. Proficient in Microsoft Office applications.

. Bilingual in English and Mandarin will be an advantage.

. Good communication and interpersonal skills.

. A positive, can-do attitude.

. Responsible, organized and able to work independently.

. 5 days work week