Customer Service Representative (Remote in Philippines)

Advancer Global Limited is a holistic workforce solutions and services provider headquartered in Singapore, operating through its subsidiaries as Advancer Global (the Group). The Group's core business activities span employment services, facilities management services, and security services. Advancer Global supports organizations across diverse industries by delivering integrated workforce and operational solutions.

Location: Philippines (Remote / Work from Home)

Working Hours: Singapore working hours and calendar

We are seeking a customer-oriented Customer Service Representative to serve as the first point of contact for calls and emails relating to MCST and condominium management matters in Singapore. The role involves handling enquiries and complaints, coordinating with the Singapore property management team, and ensuring timely follow-up.

• Handle incoming calls and emails relating to MCST, condominium management and estate matters.
• Respond to residents enquiries and complaints professionally and promptly.
• Record, categorise and track customer enquiries, complaints and service requests.
• Escalate issues to the relevant HQ Property Managers/In-charged, or Site Teams for follow ups
• Coordinate with internal teams and provide customers with updates on outstanding cases.
• Maintain accurate records and adhere to customer service and data confidentiality standards.

• Previous experience in customer service, call centre operations or email support.
• Preference for candidates with Singapore property management or managing agent experience.
• Candidates without Singapore experience should ideally have a background in property management, condominium administration or facilities management in the Philippines.
• Good spoken and written English with strong communication and complaint-handling skills.
• Organised, detail-oriented and able to manage multiple cases independently.
• Comfortable with email, spreadsheets and customer service systems.
• Able to work remotely according to Singapore working hours and follow the Singapore working calendar, including applicable public holidays.

Interested candidates, please send in your resume to: [Confidential Information]

*We regret to inform that we regret to inform that only shortlisted candidates will be notified.