Customer Service Representative

Summary:

The Customer service Representatives role is responsible for providing customer order fulfillment support by receiving, analyzing, and verifying the accuracy of customer order information and processing in a timely manner to ensure that all customer requirements are being met and that an excellent standard of service and a high level of customer satisfaction is maintained.

Duties

• :Primary point of contact for receiving, processing, and verifying the accuracy of customer domestic/export purchase orders that arrive via email and performs order entry activities following defined procedures and guidelines
• .Responsible for inquiry & order handling process from beginning to end, including delivery instruction and shipment control. Also, co-work with business in collection of account receivable
• .Monitors open order status and alerts to take appropriate actions where necessary to promote on-time delivery to the customer promise date
• .Initiates the required action for first call resolution to customer service requests for order changes and other requests within the Business sales policy; escalates inquiries to the appropriate partners in a timely and effective way to resolve a variety of order-related issues
• .Establishes sound business relationships with customers by consistently delivering professional, quality service that is superior to the competition and work closely with sales team to attain customer satisfaction
• .Interacts with various partner functions such as Sales team, Supply Chain, logistics, Finance, external warehouses to ensure that the customers requirements are understood, and commitments are met
• .Adheres to all corporate policies, procedures and legislative requirements and advises management of adoption and/or deviations to policies and guidelines to reflect circumstances within the customer service area
• .Provides back-up support to other group members in the performance of job duties as required
• .Provides Sales related information (sales order volume versus forecasted volume) to business
• .Primary point of contact for SAP Order-To-Cash module representing the supporting business

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Requirement

• s:Good interpersonal communication skills (including verbal, phone, listening and written communication skills) both externally and internally, to effectively develop strong relationshi
• p.Good English Skil
• lsAbility to operate the required computer systems (SAP, SFDC and the Microsoft Office Suite of program
• s)Ability to work professionally and effectively with external customers and with many internal functional groups and Businesse
• s.Demonstrated attention to detail and exhibits a high level of accurac
• y.Self-motivated and positive minde
• d.Creation of value through the productivity improvement projects and initiative
• s.Customer Service or order fulfillment experience is highly preferre
• d.Supply Chain experience would be an added advanta