Customer Service Representative

Role Description

This is a part-time hybrid role for a Customer Service Representative based in Singapore, with the flexibility to work both on-site at the school and remotely as needed. Day-to-day tasks include addressing inquiries from parents and students, resolving issues to ensure customer satisfaction, providing a positive customer support experience, and maintaining professional and courteous communication. The role may also involve collaborating with other departments to enhance the customer experience.

Qualifications

• Proficiency in Customer Service, Customer Support, and providing excellent Customer Satisfaction
• Experience in enhancing Customer Experience and effective communication skills
• Strong organizational skills and ability to manage multiple tasks simultaneously
• Flexibility to work in a hybrid role, combining on-site and remote responsibilities
• Experience in the education sector is a plus
• High school diploma or equivalent; additional certifications in Customer Service are advantageous