Customer Service Representative

Role Description

This is a part-time Customer Service Representative role based in Singapore, where the role follows a hybrid model allowing flexibility to work remotely for certain tasks. The Customer Service Representative will handle daily responsibilities including addressing client inquiries, providing exceptional customer support, ensuring a positive customer experience, and managing feedback to improve customer satisfaction. Clear and effective communication will be a critical part of daily interactions with clients.

Qualifications

• Strong skills in Customer Service and Customer Support
• Ability to ensure Customer Satisfaction and maintain a high standard of Customer Experience
• Experience in roles related to Customer Service Representatives or client communication
• Effective communication and active listening skills
• Problem-solving abilities and a customer-focused mindset
• Proficient in digital communication tools (e.g., email, chat platforms)
• Flexibility to adapt to a hybrid work environment
• Prior experience in the energy or consulting sector is a plus