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3,500 SGD 6,000 SGD
Manufacturing(Electronics/Semiconductors)
Our client is the market leader in semiconductor test systems and equipment. They are currently looking for a Customer Service Operations Representative (Collections).
The Customer Service Representative (CSR) will support centralized collections operations within the global Accounts Receivable (AR) function. This role is responsible for managing a portfolio of accounts, ensuring timely collections, and collaborating with internal and external stakeholders to resolve payment-related matters. The CSR will also contribute to reporting, reviews, and process improvement initiatives.
【Responsibilities】
- Manage global Accounts Receivable collections for an assigned portfolio of accounts
- Monitor and ensure KPIs for overdue balances and AR aging are met
- Conduct follow-ups with customers on outstanding payments and resolve collection issues
- Participate in AR review meetings with management and relevant stakeholders
- Collaborate closely with Finance on payment applications and receipt clearances
- Work with Sales, SADM, Support Teams, and Credit Department to address customer delinquency
- Coordinate with internal and external stakeholders to resolve issues, disputes, and escalations
- Respond to customer and bank enquiries in a timely and professional manner
- Perform system-related transactions, including Oracle adjustments and customer refunds
- Handle audit confirmations (statutory audits with auditors and balance confirmations with customers)
- Support ad-hoc projects and initiatives to improve operational efficiency
- Prepare reports, presentations, and analyses as required
- Provide team support and backup when necessary
【Requirements & Preferences】
(Must)
- Degree in Business Administration (or equivalent area of study)
- 3-5 years of Customer Service experience within the semiconductor industry, with at least 2 years of relevant experience in collections, or AR
- Experience with the Oracle system or similar, and well-versed in Excel, especially with formulas
- Able to manage pressure and a tight timeline
- Demonstrated maturity, professionalism, high values, and integrity
- Ability to work occasional early hours (6:00 a.m. - 3:00 p.m.) to support global stakeholders (U.S. and Europe), full week coverage is not expected
- Inexperienced candidates with strong academic performance and demonstrated potential are welcome to apply
- Willingness to travel domestically or overseas when required
(Advantageous)
- Experience in Excel macros is an added advantage
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【 What you will receive 】
- AWS: 1 month
- Global Bonus (Depending on Company & Individual Performance)
- Annual Leave: 18 Days (Maximum up to 21 Days)
- Medical Leave: 14 Days
- Medical Benefits & Insurance
08:30 17:30
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As one of the leading Japanese Recruitment Agencies in Singapore, Reeracoen Singapore offers professional recruitment solutions extending across temporary, contract, permanent and outsourcing to the Singapore workforce. We take pride in our solutions provided to our business partners, assisting not only job seekers in finding suitable employment but also supporting business enterprises in talent acquisition.
Job ID: 146091953
