Customer Service Representative (Call Centre)
Zenith Infotech (S) Pte Ltd- Posted 25 days ago
- Over 100 applicants have applied
Job Description
Zenith Infotech is an IT Recruitment Company in Singapore for the last 28 years. We are looking for a suitable candidate for the position of Customer Service Officer - to be deployed in a Call Centre.
- 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues
- Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
- Primary responsibilities are focused on customer contact
- Perform outbound calls to users who leave callback
- Handle emails as assigned by team leader
- Handle responses via the Chatbot Agent
Shift Work Schedule
1. Shift/Work schedule – 44 hours per week. 5.5 days.
2.. Candidate is expected to work on rotating shift.
3. Rotating shifts may fall on weekends and public holidays.
4. Public Holidays allowance of $100
Educational qualification: GCE O Levels
More Info
Key Skills
About Company
Zenith Infotech Group was started in 1997, primarily with the vision of offering state-of-the-art IT solutions to various organizations and thereby helping them increase their productivity and competitiveness. Our prime focus areas are:
IT Professional services involving contracting/placement of highly skilled professionals.
The Zenith Infotech Group comprises of Zenith Infotech (S) Pte Ltd in Singapore, Zenith Infotech Inc based in USA, Zenith Infotech Pty Ltd out of Australia, and Zenith Infotech Ltd in India.