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Zenith Infotech (S) Pte Ltd

Customer Service Representative (Call Centre)

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  • Posted 3 days ago
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1-4 Years
SGD 2,500 - 3,000 per month

Information Technology

Job Description

Zenith Infotech is an IT Recruitment Company in Singapore for the last 28 years. We are looking for a suitable candidate for the position of Customer Service Officer - to be deployed in a Call Centre.

  • 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues
  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
  • Primary responsibilities are focused on customer contact
  • Perform outbound calls to users who leave callback
  • Handle emails as assigned by team leader
  • Handle responses via the Chatbot Agent

Shift Work Schedule

1. Shift/Work schedule 44 hours per week. 5.5 days.

2.. Candidate is expected to work onrotating shift.

3. Rotating shifts may fall on weekends and public holidays.

4. Public Holidays allowance of $100

Educational qualification: GCE O Levels

Skills Required

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Date Posted: 05/02/2025

Job ID: 105048157

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About Company

Zenith Infotech Group was started in 1997, primarily with the vision of offering state-of-the-art IT solutions to various organizations and thereby helping them increase their productivity and competitiveness. Our prime focus areas are:

IT Professional services involving contracting/placement of highly skilled professionals.

The Zenith Infotech Group comprises of Zenith Infotech (S) Pte Ltd in Singapore, Zenith Infotech Inc based in USA, Zenith Infotech Pty Ltd out of Australia, and Zenith Infotech Ltd in India.

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