Customer Service

Responsibilities:

Customer Service:

• Respond to customer inquiries and provide excellent support via email and social media.
• Process orders, manage order status, and handle customer requests for customizations & order tracking.
• Prepare quotes for bulk and corporate orders.

Administration:

• Handle general administrative tasks as needed, such as data entry and filing.
• Assist with ad-hoc projects and tasks.
• Coordinating with various internal team members & warehouse
• Booking deliveries & obtaining freight quotes/shipping options for logistics

Marketing Support:

• Assist with email marketing campaigns using Klaviyo.
• Create engaging social media content.
• Provide basic support for Shopify tasks, including product uploads and order amendments.
• Content creation including creative writing skills
• Social Media Knowledge.Bring fresh, innovative ideas to the table

Graphic Design:

• Create basic to intermediate designs (including social media assets & website visuals) using Canva or similar tools.
• Tackling Ad hoc graphic tasks with enthusiasm & precision

Qualifications:

• Excellent written and verbal communication skills.
• Strong customer service orientation and a friendly demeanor.
• Resolve customer enquiries through sound problem solving, decision-making, and effective communication.
• Basic to intermediate experience with Shopify, Canva, and Microsoft Office.
• Intermediate experience with Microsoft Office (word, excel & outlook).
• Intermediate graphic design skills.
• Familiarity with email marketing tools (Klaviyo preferred).
• Ability to work independently and efficiently.
• Strong organizational and time management skills.
• Exceptional attention to detail.