Customer Service | Order Processing

Key Responsibilities

• Process and manage customer orders accurately and promptly using SAP.
• Handle incoming customer calls and respond to enquiries relating to orders, products, deliveries and general customer service matters.
• Perform order entry, order amendments, cancellations and other order-related transactions.
• Coordinate with internal teams such as Sales, Logistics, Warehouse and Finance to ensure smooth order fulfilment.
• Follow up on order status, delivery schedules and outstanding customer requests.
• Maintain accurate customer and order information in SAP.
• Handle customer service documentation and general administrative duties.
• Assist with resolving order discrepancies, delivery issues and other customer concerns.
• Provide administrative support to the commercial/customer service team as required.
• Maintain a high level of professionalism and customer service when communicating with customers.

Requirements

• Diploma or equivalent qualification.
• Prior experience in Customer Service, Order Processing, Sales Administration or Customer Support.
• SAP experience is required, particularly in order entry/order processing.
• Comfortable handling a high volume of incoming calls and customer enquiries.
• Good administrative skills with strong attention to detail and accuracy.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office applications.
• Able to multitask and work effectively with different internal departments.

Interested Applicant, Please click apply Now
Trevis Teo Xiu Li
R261661973
Revup Proservices Pte Ltd
EA.24C2366