Customer Service & Order Management Executive
Responsible for accurately processing and managing customer orders ensuring timely delivery by collaborating with sales, logistics, and warehouse teams.
Key Responsibilities
- Order Processing: Receive and review customer orders, verifying accuracy of pricing, quantities, and delivery details.
- Enter orders into the company's NAV system, ensuring proper data entry and adherence to company policies.
- Identify and address any potential order discrepancies or issues, communicating with sales representatives as needed.
- Acknowledge PO & delivery through Customer's Ordering portal
- Monitor order status throughout the fulfilment process, updating customers on delivery timelines and any changes.
- Generate reports on order metrics like sales trends, delivery times, and backorder rates.
- Analyze data to identify areas for improvement and propose process optimization strategies.
- Update RDD (requested delivery date) & PDD (promised delivery date) in both NAV & customer PO portal to ensure no pass due orders
- Ad hoc activities assigned by superior
Qualification & Experience
- Diploma in any field
- Proficient in Microsoft Office applications, particularly Excel
- Proficiency in ERP systems (Microsoft NAV)
- Proven experience in sales operations
- Strong attention to detail and accuracy in data entry
- Excellent communication and interpersonal skills to interact with customers and internal teams
- Ability to prioritize tasks and manage multiple orders simultaneously
- Problem-solving skills to address customer concerns and resolve order issues
