Responsibilities
- Provides customer support and manages end-to-end order processing, ensuring accurate fulfillment, timely delivery, and a smooth customer experience in a fast paced environment.
- Handle customer inquiries, provide product information, and deliver timely support.
- Process customer orders accurately and ensure all details are captured in the system.
- Coordinate with logistics and warehouse teams to ensure timely and accurate order fulfillment.
- Track shipments and update customers on delivery status or delays.
- Resolve customer issues and escalate complex cases when necessary.
- Maintain accurate records of orders, communications, and delivery documentation.
- Collaborate with sales, operations, and other internal teams to meet customer expectations.
- Monitor inventory availability and inform relevant teams of low stock or potential shortages.
- Ensure high standards of customer satisfaction through proactive communication and follow-up.
- Support continuous improvement of service processes to enhance efficiency and customer experience
Requirement
- Opticianry qualification or experience is preferred, or prior customer service experience.
All Interested candidates are invited to email your resume in MS Word format to:
[Confidential Information]
Please include your full working experience, education background, notice period, expected salary.
Nerissa Goh Jia Ying (R21103899)
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599
Recruiter's ref code: #HGN
We regret to inform that only suitable candidates will be shortlisted for an interview.
