Customer Service & Operations Executive (Ocean Freight)

JOB DESCRIPTION

• To assist the Assistant Ocean Freight Manager in the daily operational tasks

• To promptly handle Customer's & Overseas enquiries on Sea Export Booking / Sea Import arrangements

• Liaise with Transporters on cargo collections / deliveries / check unstuffing / FCL deliveries

• To liaise with overseas agents on the various requirements and rates

• To ensure compliance with customer's as well as internal Standard Operating Procedures

• Completion of Job File and Invoicing

REQUIREMENTS

• Diploma/ Degree preferred

• Minimum of 2 years experience in same capacity in freight forwarding industry

• Team player with strong operational knowledge (Tradenet experience required)

• Possess good customer service & coordination skills

• Fast worker with initiatives & positive working attitude

• Candidates able to start work immediately will be preferred

• Pleasant/Positive personality, self-motivated with a desire to excel

• Proficient in MS Office

• Ability to work independently

• DGR trained will be an advantage

Job summary

The role is mixed and varied and will have responsibility for management reporting and financial control, supporting the business and operations.